Frequently asked questions.

UPDATES TO LADD PSYCHIATRY FOR 2024

Appointments

Cancellations: A specific time is reserved for you when you schedule an appointment. We ask that you give us a minimum 24 hours notice so that we may reschedule your appointment and offer the reserved time to another patient. 

No Show/Late Cancellation fee: As we move into the new year we will be enforcing fees for missed appointments as well as late cancellations. This includes virtual/phone appointments as these are still reserved appointment times. The fee will be half of the charge for the scheduled appointment time. Three or more missed appointments/late cancellations will result in discharge from the practice. We provide a reminder email, text, and call for appointments as a courtesy. No show fees must be paid prior to rescheduling appointments. 

We do not make phone calls outside of regularly scheduled appointment times. If any concerns arise in between appointments please email us at laddpsychiatry@gmail.com

Minors

Starting in January we will require a new form to be completed for all clients under the age of 18 years old. This will give a clear understanding on who is responsible for individual needs when it comes to your child’s care. 

Financial:

As a reminder we do not file insurance and payment is due at the time of service. We will contact you shortly after your appointment is completed for payment and scheduling. We ask that you keep an updated payment authorization form on file. Please understand that we will contact you daily until the balance is paid and it is ultimately your responsibility to take care of check out and scheduling your next appointment. 

There will be no prescription refills, future appointments scheduled, or concerns addressed until the previous balance is paid in full. We cannot safely and completely treat you without recommended follow up appointments being scheduled and completed.

Special Needs: We realize that temporary financial problems may make it difficult to pay your balance immediately. If such problems should arise, please contact us promptly so that we may set up a payment plan that will meet your needs. We are willing to work with you on your account in temporary circumstances, but it is your responsibility to communicate and inform us of any reason you are unable to pay at the time of service. 

Administration Fees: There will be a fee for all admin related tasks including letters, forms, FMLA/short term disability paperwork.  

Payment options: We will no longer accept checks as a form of payment. Payment can be made by cash or debit/credit card.

Prescriptions

Controlled substances: These prescriptions are only written for 30 days at a time. It is your responsibility to contact the office during normal business hours for refills.
Refills: You must have a future appointment scheduled in order to continue receiving refills. We will not send in any refills if there is an outstanding balance on the account unless there is a payment plan in place. If you have requested a refill, please check with the pharmacy within 24 hours. If there is an issue with us fulfilling your request, we will contact you.

Shortages: As we continue to deal with medication shortages nationwide, we ask that you check with your pharmacy prior to requesting a refill to ensure they have it in stock. We are unable to contact them on your behalf. If your pharmacy does not have your medication in stock, you will have to contact other surrounding pharmacies to locate it. We understand this is time consuming, however we are unable to do this on your behalf. We hope this will be resolved in 2024. 

Maintaining a Respectful Environment

The doctors and staff strive to treat our patients and their caregivers with courtesy and respect. It is also important that we ensure that our staff is treated with respect from our patients as well. Angry outbursts against our staff will not be tolerated and will result in discharge from the practice. 

WHAT SHOULD I DO IF I HAVE AN EMERGENCY?

  • If there is an emergency, please call 911 or go to the nearest ER for evaluation. 

  • Suicide and Crisis Lifeline - 988

  • Contact the Carolina Center for Behavioral Health at 864-235-2335 for intake evaluation.

WHERE DO I GO FOR MY APPOINTMENT?

  • Our office location is 832 Wade Hampton Blvd (Prosper Building). Pictures of the Prosper building are located on the Contact page.

  • Parking is located in the back of the building. If handicap parking is needed, there are 3 handicap parking spots in the front of the building.

  • Our office is located on the second floor (suite 202 and 203). If you park in the back of the building, you will walk in on the first floor and will need to take the stairs to the second floor. If you park in the handicap parking, you will enter on the second floor.

  • Please check in on the iPad located in front of our offices. We will be with as soon as we can. Please do not knock on the office doors while the sign states we are in session.

DO YOU ACCEPT INSURANCE?

  • We do not accept insurance and require payment at the time of service. You can learn more about our rates here.

  • We do not file claims on your behalf, but we are able to provide a statement that you can submit on your own to your insurance company for potential reimbursement.

WHAT IS YOUR CANCELLATION/NO SHOW POLICY?

  • We require a 24 hour notice for cancellations. There will be a $62.50 fee per occurrence for late cancellations and missed appointments.

  • Three or more no show/late cancellations are subject to discharge from the practice.

  • If reschedule/cancel more than two appointments in a row, you will be charged for the full amount of the appointment and will not be given refills until seen for an appointment.

WHAT IS YOUR PRESCRIPTION POLICY?

  • In order to provide the best care for our patients, we require a follow up appointment to be scheduled before refills can be dispensed.

  • Refill requests are only processed during business hours. Any requests sent after 4 pm will be addressed the following business day. 

  • Due to the substantial amount of refill requests we receive, we will not always be able to respond once your request has been processed. Please check with your pharmacy prior to calling/emailing a second request.

  • If there is a refill needed Friday through Sunday, there will be a $50 charge applied.

  • Controlled substances are only able to be sent as a one month's supply electronically. Due to that, please email the office for refills when you are down to the last 5-7 days of medication. You are required to be seen every three months in order to receive refills for controlled substances.

WHAT IS YOUR PROCESS FOR MEDICATIONS THAT REQUIRE PRIOR AUTHORIZATIONS?

  • If you have been notified a prior authorization is needed for a medication, please have your pharmacy fax over a rejection claim containing your insurance information.

  • Please note that once we submit a request, it can take your insurance company upwards of 5 business days to reply.

DO YOU HAVE A LETTER OR FORM FEE?

  • A minimum fee of $25.00 will be charged for all requests for letters/forms.

WHAT IS YOUR PHONE CALL POLICY?

  • We always endeavor to reply to messages as soon as possible. For a quicker response, please do not call. We are able to respond to emails much more swiftly.

  • Calls returned by your provider after hours or outside of an office visit are subject to charges at the discretion of the physician.